Client Services

Once an order is placed, fulfillment begins quickly and changes are not guaranteed. Contact the concierge with your order number as soon as possible and we will confirm whether an adjustment is still available.

Most selections are prepared within 3 to 5 business days. Collection launches, holidays, and limited releases may extend processing while each piece is checked and packed.

A shipping confirmation is sent to your registered email once the order leaves the studio. You can also use the order tracking page for current shipment details.

The House of Buzz accepts supported card and wallet payments presented during checkout. Available methods may vary by region, currency, and payment provider availability.

Payment is authorized and captured during checkout for the full order total, including applicable shipping, taxes, duties, or discounts shown before completion.

Confirm your billing details, card authorization, and shipping information. If the issue continues, contact the concierge with the email used at checkout and the approximate time of the attempt.

We support domestic and international delivery where checkout service is available. Shipping options and rates are calculated at checkout from the destination and selected service.

Delivery timing depends on the carrier, destination, customs processing, and launch volume. Tracking details become available after the package leaves fulfillment.

Contact the concierge within 14 days of delivery with your order number, photos of the package, and photos of the item or issue. We will review the shipment and coordinate next steps.

Returns are accepted within 14 days of receipt when eligible items remain unworn, unaltered, and in pristine condition with House of Buzz tags intact.

Start with the returns portal or contact the concierge with your order number. Our team will confirm eligibility and provide the next steps for collection or return shipment.

After the returned item is received and inspected, approved refunds are issued to the original payment method. Bank processing times vary by institution.

We treat sustainability as a design discipline rather than a marketing layer. Collections are intentionally edited around enduring silhouettes, durable fabrication, and a consistent material language.

We prioritize natural fibers, lower-impact blends, and suppliers who can provide traceability across key categories, including certified wools, organic cottons, responsibly sourced cashmere, and considered leather partners.

We work with limited production where practical, keep packaging minimal and protective, and continue reviewing freight, fulfillment, and aftercare decisions as collections evolve.

Product longevity depends on care as much as construction. We encourage considered storage, professional cleaning where appropriate, and repair over replacement whenever possible.

We collect information you provide directly, including name, contact details, account information, order details, and preferences shared while using The House of Buzz.

Customer information is used to process orders, support accounts, provide customer service, improve the digital experience, and send communications where consent or another legal basis applies.

We do not sell customer identity. We share necessary information with trusted partners such as payment processors, fulfillment providers, delivery partners, and service providers who help operate the platform.

You may request access, correction, or deletion of personal information by contacting the concierge. Some records may be retained when required for legal, security, fraud-prevention, or transaction purposes.

These terms govern access to The House of Buzz digital platform, including browsing, account use, purchases, content, and related services.

Clients are responsible for providing accurate account information, maintaining password security, and all activity that occurs under their account.

Unless otherwise indicated, platform content, imagery, interface design, copy, and trademarks are owned or controlled by The House of Buzz and are provided for personal, non-commercial use.

We may update these terms by revising the published date or page content. Continued use of the platform after updates means the revised terms apply.

For order, product, privacy, or policy questions, contact the concierge with the email connected to your account or order and include any relevant order number.